Theme Support

Newspaper theme support: Newspaper main image

If you encounter issues while using our products and you need assistance, please contact the Newspaper Theme Support Centre. Our primary support location is the forum.

How to receive support

  • Please register on the forum. For this, you need the Item Purchase Code.
  • Once registered login and navigate to the section dedicated to the theme you bought (ex. https://forum.tagdiv.com/forum/newspaper/).
  • Create a new post.
  • Describe the issue and if necessary include a link or some images which may help us identify the cause.

Note: Please do not post personal information on the forum (ex. server username and password), the forum is a public location meaning the other users can see what you post. We delete any personal information to protect your privacy as soon as we see it.

  • In the Newspaper Theme Support Center, we offer on-site assistance and debugging ONLY via our private email address, where you can safely and securely send us the login credentials.
  • Our Privacy Policy protects the login credentials given to us. We do not save them, and we only use them only for fixing, debugging or solving the problem you report to us.
  • After you receive on-site assistance, we recommend you to take the time and change your login credentials.

Note: The official support forum language is English.

Before contacting the Newspaper Theme Support, it’s best practice to check if:

  • The issue is not covered in the documentation.
  • You have the latest version of the theme and theme recommended plugins.
  • Disable 3rd party plugins. A plugin conflict causes most issues.

Support includes:

  • Guidance on Theme features and settings
  • Fixing reported bugs/issues
  • Theme related questions or issues

The following issues are not covered by support:

  • Server configuration and complex server-side issues
  • Customization and installation service
  • WordPress general support/how to’s. For this, you can search the wordpress.org forums or check the web for tutorials
  • Support for third party software and plug-ins or other issues that are not related to our product

When posting an issue:

  • Please provide as much information as possible.
  • Post your site URL or if necessary some images which may help us identify the problem. Additional information may be requested later by our staff. The solution comes faster if we receive most details from the start.
  • If you made modifications on the theme code, please mention them and provide a full description.

We take all messages in order by date, from the old ones to the newest and we try our best to provide the best solutions.

New to WordPress:

If you’re new to WordPress, we advise you to take some WordPress courses before asking for support on our forum.

Support schedule:

Monday – Friday <<>> 8:00 AM – 17:00 PM GMT +2

Issues while registering on the forum:

If you encounter an issue while trying to register on the support forum, please send an email at contact@tagdiv.com

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Bogdan B.
Bogdan B.
Passionate for gaming, mountain biking and travelling. I face every task as a new challenge to bring my skills to the next level.

24 COMMENTS

  1. Good morning.
    I am writing to tell you about the site we have been managing for 5 years with your wonderful template.
    Popolis is an Italian territorial information portal that deals with a large area of Northern Italy. We hope to become part of your site review. Thanks, good day and sorry for the inconvenience.

  2. Hello,

    I am having trouble with a couple things.
    First – I am having trouble removing social media icons from the mobile theme. I currently only need the twitter icon, nothing else, except other social media icons like vimeo and facebook remaining appearing along with twitter. From what I’ve gathered on my end is the only way to remove the unwanted social media icons is to remove all of them, by deactivating the mobile theme plugin. Now, I need the mobile theme plugin in order for viewers to access other pages and tabs on my mobile version and it’s also problematic that those icons remain there for no reason.
    Second- I am using the Newspaper Black Version demo which displays a black background for all pages except for the blog screen or homepage screen -those pages appear as white instead of black- but ALSO only on the mobile theme. The tablet and desktop version are free from mentioned errors.
    My website needs to look consistent across the board, so I hope you can help resolve this problem I am having.

    Thank you.

  3. I’m having an issue with website logo, is there a way to customize footer logo to make it white version because it takes the same one in the header section and since the footer background is black the logo is not very clear.

    • Hi,

      Please note that the logo is a simple PNG image which is black. On the footer section, you will have a black logo over a black background and that’s why you do not see it. You will need to edit the logo and create another one with having a white color.

      Thank you!

  4. Its possible to pay for your consultant optimize my theme/server performance? My mobile PageSpeed Score is 22 and i dont know how to improve.

    • Hi,

      Please note that the speed of your website depends on how well your site is optimized. First of all, you will need to check the image size and try to optimize them if you want to bring good theme results. Also, note that we have a speed optimization tutorial but this is addressed only to advanced users. So, if you follow the steps which are presented in this tutorial here -> https://tagdiv.com/how-to-increase-page-loading-speed/
      Unfortunately, the blog is not assigned to the support team. Further, if you have any other question regarding our theme, please open a new topic on forum.tagdiv.com / http://forum.tagdiv.com/forum/newspaper/ and provide all the details. Our expert team is ready to assist you ASAP.

      Thank you!

      Thank you!
      Best regards!

  5. Hey guys, your theme is great we are using it for more than 2 years. We need something interesting, is there a way to manipulate post view by default? Where is the function which actually count post views ? Thanks in advance!

  6. Hi guys,
    I have the Newspaper 9.7.2 theme .
    I was told the theme support RTL . unfortunately i do not see it..
    What should I do to fix it ?
    thanks

    • Hi,

      Unfortunately, the theme does not support RTL. Sorry for the inconvenience, this would be the better solution, to request a refund and pick a theme with RTL support out of the box. It would be quite difficult to modify this theme for RTL. You can request a refund here – https://themeforest.net/refund_requests/new and we will approve it as soon as possible.

      Thank you!

  7. Hello….
    I am using this template https://demo.tagdiv.com/newspaper/ as my home page.

    Here in the different blocks such as in “LIFESTYLE NEWS” or “TECH AND GADGETS” the categories are shown of their respective only.
    I mean LIFESTYLE block shows categories of Lifestyle only.

    However, in my template I am not able to do this. All categories are shown in every block. I have already tried several thing.
    Please help me.

    • Hi!

      Thank you for reaching to us. We are sorry that you are facing this issue. Unfortunately, our blog is not assigned to the support team, so they can’t help you here. Please open a new topic on forum.tagdiv.com and provide all the details. Our support team is ready to assist you ASAP.
      Our working hours: Monday – Friday: 08:00AM – 05:00PM GMT+2

      Thank you for understanding!

  8. Hi Team, we are experiencing issues activating one of our license keys for the Newspaper theme and would really appreciate some support with this issue. Is there anyway way of communicating in live chat or through a direct message so we can share the keys etc?

    Regards,

    Matt

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